FAQs - Frequently Asked Questions
How do I schedule a service visit?You can schedule an appointment by calling our Service Department directly at 978-263-4049 or online simply by using on online service appointment scheduler.
Why won't my key turn in the ignition?Your steering wheel may be in the locked position. Try turning your steering wheel about an inch in either direction while simultaneously turning your key.
How do I reset my maintenance light?Push and hold the odometer reset button and turn the key to the on position until the maintenance light goes out.
Do you have wireless Internet available in your waiting area?Yes, Vancouver Toyota offers free wireless Internet to customers waiting for service, and iPads for customer use while waiting.
Why is my tire pressure warning light on?Any time the tires are rotated or the tire pressures change this warning light come on. Simply follow the instructions in your owner's manual to easily reset this light.
Is my keyless remote entry broken?It won't unlock the doors to my car. You may need to replace the battery inside the key fob. In the meantime, you should be able to manually open your doors using the key.
What does it mean when the yellow check engine light comes on?This means that the computer in the vehicle is unable to accomplish something. It can be as simple as a loose fuel cap; however, in order to be sure, it does need to be checked by a Toyota dealer in case the vehicle is in need of repairs.
Can I make an appointment to have a state inspection performed on my vehicle?No, unfortunately the state will not allow us to take appointments for this service. We must perform inspections on a first-come first-served basis. Vancouver Toyota offers this service Monday through Friday between the hours of 7am and 4pm as well as Saturdays from 7am to 3pm.
How long do you expect my service to take while I'm in the waiting room?This clearly depends on the type of service you are having performed. For simple maintenance, it is generally safe to estimate the following wait times: 1 Hour - Basic Service (5K, 10K, 20K, 25K, 35K, 40K, .etc) 2 Hours - Intermediate Service (15K, 45K, 75K, 105K, etc) 4 Hours - Major Service (30K, 60K, 90K, etc)
Do you offer supplementary transportation to service customers?Yes, our local courtesy shuttle will drop you off at home or work. We also have a full fleet of rental vehicles which can be utilized for as little as $30 per day.
Can all Toyotas be Certified? No. A Toyota Certified Used Vehicle (TCUV) must be a current model year Toyota, up to and including six year old models, and have 85,000 miles or less on the odometer. Each Toyota dealer is required to order a full CARFAX® Vehicle History Report™ with results showing NO ineligible requirements. Then, each vehicle must meet or exceed all 160-points of our Quality Assurance Inspection. These strict standards ensure that only the best of the best vehicles receive the Toyota Certified Seal of Approval.
What is a Vehicle History Report?A Vehicle History Report (VHR) contains information that can impact a consumer's purchase decision by disclosing potential risks that could result in costly repairs such as; major structural damage, previously declared a total loss, or any title or odometer discrepancies. At Toyota we save you time by requiring our dealers to run a CARFAX® Vehicle History Report™ (As of December 1, 2005, CARFAX® is the sole supplier of Vehicle History Reports for the Toyota Certified Used Vehicles program.) for each vehicle before it can be certified. By disqualifying any vehicle that includes ineligible requirements, the integrity of the Toyota Certified process is protected and you receive the peace of mind that comes with owning a Toyota Certified Used Vehicle.
What type of coverage does Roadside Assistance include?The Toyota Certified Used Vehicles Warranty includes 1-year of Roadside Assistance. Coverage begins from the date of Toyota Certified Used Vehicle purchase, and covers most services, including flat tires, lockout service, jump starts, towing and fuel delivery, reimbursement for towing to the nearest Toyota dealership, toll-free call for service, 24 hours a day, 365 days a year.
Is the Toyota Certified Used Vehicle Extended Warranty transferable?Yes, as an added resale value, all components of the Toyota Certified Used Vehicle Warranty (Limited Comprehensive Warranty, Limited Power-train Warranty and Roadside Assistance) are automatically transferable to the subsequent owner at no charge.
How long is the Toyota Certified Used Vehicle Warranty in effect?12-month/12,000-mile Limited Comprehensive Warranty (Whichever comes first from the date of Toyota Certified Used Vehicle purchase); 7-year/100,000-mile Limited Power-train Warranty (Whichever comes first from the original date of first use when sold as new); 1-year of Roadside Assistance (From the date of Toyota Certified Used Vehicle purchase)
What is covered under the Toyota Certified Used Vehicle Limited Power-train Warranty?The following major components are covered by the Toyota Certified Limited Power-train Warranty: Engine Components | Manual Transmission | Automatic Transmission | Axle Assembly Components | Hybrid Components. See Vancouver Toyota all details.
Are Toyota Certified Used Vehicles eligible for any Vehicle Service Agreements?Yes. Toyota Financial Services offers Toyota Certified Vehicle Service Agreements (VSA) which are backed by the strength and stability of Toyota. A Certified VSA helps provide peace of mind by providing extended vehicle protection beyond the already extensive TCUV warranty. Click here to learn more.
Can I lease or get special financing for a Toyota Certified Used Vehicle?Yes, certified customers are eligible for standard new-car financing and lease terms. Visit VancouverToyota.com for additional details.
How important is my warranty?It is imperative that you are fully aware of the warranty that accompanies your new or pre-owned vehicle. While all new vehicles arrive with warranty, some pre-owned vehicles do not, and these vehicles not under warranty coverage should the need for unexpected repairs arise. As with any contract, the fine print of your warranty should be read with a careful and attentive eye.
What are the most vital parts of my warranty to know and understand?There are several components of a warranty, all of which should be read and understood by the person looking to purchase before doing so. It is very important to understand the duration of time a warranty covers repairs for, as well as what components the warranty covers. A typical warranty may be written as "50/52,000" meaning that the coverage of the warranty lasts 50 months from the initial purchase or until the vehicle has driven 52,000 miles. The warranty expires on whichever of these two conditions comes first. You also want to take into consideration what type of work is covered, and the degree to which such work is covered.
What is the significance of different warranty options?The length of a factory warranty does indeed vary. Generally a comprehensive "bumper-to-bumper" warranty, often the shortest warranty period, covers pretty much everything except schedule maintenance. Often far surpassing the "bumper-to-bumper" warranty in covered mileage, the power-train warranty covers engine and transmission defects. Some manufacturers include such features as roadside assistance and towing for a limited time, as well.
If I buy a used vehicle, will I still get the benefits of a factory warranty?Warranties vary depending on the factory and specific circumstances. Generally, warranties are transferable, which means that if you purchase a pre-owned vehicle still under the mileage and duration caps specified on the factory warranty, the coverage will continue.
What is the driver's role in maintaining the factory warranty?It is essential that the driver performs the required service at the proper intervals, and pays attention to the needs of the vehicle. The vigilant driver should be able to respond quickly should anything go wrong. To eliminate confusion, the owner's manual that accompanies your vehicle clearly lists service intervals. The car itself is often equipped with "check engine" lights on the dashboard to notify you that service is needed. The driver needs to be aware of these things and take the vehicle in for service or maintenance when the time arrives.
What kind of coverage is included in my warranty?The terms of each factory warranty vary. While most warranties cover the costs for parts and labor involved in fixing unexpected repairs, the driver is often left responsible for costs of expected maintenance. It is very important to know the specific terms of your warranty, as factory-authorized technicians must perform the service to avoid the potential voiding of a warranty due to use of outside mechanics.
Am I responsible for knowing when to change my engine oil?It is one of the most essential components of vehicular maintenance to change your engine's oil and filter. Oil plays a vital role in the health and performance of your vehicle. It subdues friction in the engine and prevents the motor from seizing up. The typical intervals for changing engine oil in new cars run between 5,000 and 15,000 miles.
What is the role of engine coolant?During extreme temperatures, water and antifreeze are the heroes that can prevent your engine from overheating or freezing. Intervals for replacing coolant and flushing the system vary widely, as some manufacturers will instill a general timeframe of 30,000 to 40,000 miles, while others promise long-lasting antifreeze for over 100,000 miles.
How often do I need to replace or adjust spark plugs?Older vehicles require the replacement or adjustment of spark plus more frequently than new vehicles do. Most manufacturers today assert a promise of over 100,000 miles of plug power before they need to be replaced in a service. Still, it is never a bad idea to check your plugs periodically, preferably around the 50,000 mile point. How often do I change the air filter? Just as in cars themselves, air filters differ in degrees of quality. The interval for changing your filter depends on its quality, the type of vehicle you are driving, and the environment in which most driving occurs. Driving along unpaved and dirt roads is a sure way to clog your air filter faster than the typical highway. Local pollution also plays a role in your filter life.
What do I need to know about my battery life?Batteries, like air filters, vary greatly. Each boasts its own lifespan, meaning the interval of changing the battery depends on the type of battery and vehicle, as well as local weather. Cold regions, for example, often require cars with stronger batteries of higher power. If you opt for a rechargeable battery, be aware that once it loses its charge, it may never reach its full potential of power again.
What should I have inspected during a routine scheduled maintenance?It is always a good idea to have all hoses, belts, general pathways, and other connections under the hood inspected during a scheduled maintenance to ensure that everything is in proper shape and condition.
When do I need to consider replacing my windshield wipers?In regions that host heavy ice and snow, wipers must be replaced within a timely manner if necessary. While wipers will eventually lose their efficacy with time, this generally occurs faster in colder climates with the aforementioned weather. Sometimes it is needed that just the blade be replaced, while other times the entire wiper unit must be renewed. There are different types of wipers that offer different levels of performance, should the driver opt to get creative.
What determines the life of my tires and brakes?The type of vehicle, individual tire, and driving style determine the life of your tire. While 30,000 to 50,000 miles is the general estimate for tire life, an aggressive style of driving can wear tires in as little as 15,000 miles. For the sake of performance or looks, some customers opt to deviate from OEM specifications. Like tires, the lifespan of brakes depends heavily on driving style, as a large amount of abrupt braking will significantly lower your brake life. Rotors and pads must also be taken into consideration when replacing your brakes.
What should I look for in purchasing correct snow tires?There is no all-around perfect performing tire. Excellent performance in one area of driving often means compromise in another. Often times a tire that performs great in snowy regions is mediocre on dry pavement, and just average under rainy conditions.
What are the most important things to note for tire maintenance and longevity?For the sake of your safety, your vehicle's performance, and longevity, be sure to maintain the proper inflation of your tires. It is generally preferable to buy four matching tires, rather than just two rear snows, for example, although some rear-wheel-drive cars can get by with just this. In front-wheel-drive cars, however, it is imperative that you use four matching tires, as inconsistency in grip during braking can be dangerous. All-wheel-drive vehicles require four matching tires, as well.
What is the extent to which vehicles are affected by the seasons?It is important to be aware of the conditions of the season and their effects on your vehicle. Colder climates can often cause oil to thicken, which means thinner engine oil is needed in order to start the vehicle. Be sure to check your anti-freeze and water-to-anti-freeze proportions in the mixture. You can find affordable antifreeze testers at many auto parts stores. Always keep your washer fluid reservoir full to make sure you windshield wipers and operable. Double-check hoses and belts and general pathways under the hood, as cold temperatures have been known to cause rubber to shrink and crack. Flexibility is always optimal to have in your hoses and belts, so be sure to check for that, as well.
Do you accept trade-ins?Yes. In fact, we'll buy your car even if you don't buy one from us.
Will you buy my car?Once your car has been appraised, we'll give you a written offer that's good for seven days. And you are under no obligation to buy a car from Vancouver Toyota if you sell us yours. If you decide to sell us your car, be sure to read our checklist of what to bring with you.
Can I get my car appraised online?You must bring your car to Vancouver Toyota to receive an appraisal. To determine your offer, one of our appraisers will need to inspect and test drive your car. When we're done, we'll give you a written offer good for seven days.
What happens to the cars Vancouver Toyota buys?Even though we'll buy any car, only about half of those bought by Vancouver Toyota will ever be sold to the public. Each car must pass our rigorous inspection before we'll consider it for our lot, and cars that don't meet our high-quality standards are sold at auctions to other dealers.
Will you explain how you appraised my car?If you have questions about the appraisal of your car, speak with the appraiser who developed the offer. Our appraisers can provide a thorough explanation about the factors that influenced your offer.
Why is your written offer different from retail prices?Our appraisal offers vary from retail prices for several reasons. Due to the costs associated with reconditioning and applying guarantees and warranties on the cars we purchase for retail sale, we must purchase a car at a lesser amount than what we will sell it for. All cars that we purchase for retail sale, regardless of the condition, must undergo a thorough 125-point inspection and be reconditioned to meet our high-quality standards.
How can I get an offer for my car?You can have your car professionally appraised at Vancouver Toyota. This process usually takes 30 to 40 minutes, and we'll give you a written offer that's good for seven days when we're done. For more information, find out how our appraisal process works.
What makes Vancouver Toyota different from traditional dealer appraisals?The Vancouver Toyota written offer is good for seven days, and is valid whether you buy a car from us or not. Most traditional dealerships appraisals are based on you trading in your car for a new one, and they won't buy your car outright. And if you decide not to buy a car from us, your offer will stay the same.
Is your offer negotiable?No. We make a written, no-haggle offer on every appraised car.
Will making modifications to my car affect the offer?Supply and demand ultimately determines the desirability of any car or feature in the marketplace. A feature sometimes could improve the offer, and other times it could have a negative impact depending on the feature/modification. Sometimes, an aftermarket modification may void the factory warranty, thus reducing the offer. For more information, visit the Determining Your Offer section.
Will regular maintenance/repairs affect the offer?Your car's overall physical and mechanical condition will have an impact on your appraisal offer. For more information about how we determine our offer, visit the Determining Your Offer section.
Do I need an appointment for an appraisal?No appraisal appointment is necessary. Just visit Vancouver Toyota or call for details. Your appraisal takes as little as 30 minutes. If you would like to set up an appointment, contact Vancouver Toyota, or consult a Sales Consultant.
How can I save on taxes if I buy and sell at Vancouver Toyota?Lower the amount of taxes you pay when you buy a Vancouver Toyota car when you sell us your old car at the same time. Certain situations may disqualify you from receiving a tax break. For example, your name must be on both the paperwork to buy a car and the paperwork to sell a car in order for the tax break to apply. Check with your tax professional and your Sales Consultant for details.
What if all titleholders cannot be present or one is deceased?If all titleholders cannot be present, you must speak to a Business Office Associate before selling a car to Vancouver Toyota. In some cases, we may be able to accept a Power of Attorney, allowing someone else to sign on the absent titleholder's behalf. If a titleholder is deceased, you may have to transfer the title into your name before Vancouver Toyota can buy your car. This can usually be done by taking the title and supporting papers to the local titling office. However, because this process varies by state, ask a Business Office Associate for more information.
Can you sell my leased car?In most cases, you can sell your leased car in almost the same way as any other financed car. We'll appraise the car or truck, then contact the leasing company for a payoff quote and process any equity you might have. Please note that some leasing companies will not allow you to sell the car prior to the expiration of the lease. Also, be aware that your leased car might not be eligible for the trade-in tax savings described above. Check with your leasing company for complete details.
What if I owe more on my car than the amount of your appraisal offer?If your pay-off amount is more than the offer for your car, the difference is called "negative equity." In some cases, the negative equity can be included in your financing when you buy a car from Vancouver Toyota. If not, we'll calculate the difference between your pay-off and our offer to you and you can pay Vancouver Toyota directly. We also accept cash and debit cards. If the amount you owe is less than $250, we will accept a personal check. Our written offers are good for seven days, giving you time to get any necessary funds to settle your transaction.
If I choose to sell Vancouver Toyota my car, could I get it back?No. All car sales to Vancouver Toyota are final.
What if I have a lien on my car?We will need to contact your lien holder during business hours to get a 15-day payoff. To pay off the lien, we will need your lien holder's name and phone number, the name(s) on the account, and your lien holder's account number and social security number. If a previously paid-off lien is listed on the title, you'll need both the title and the lien release from the lien holder before we can purchase your car.
Can I sell a car on behalf of a company?If you would like to sell a car on behalf of a company, please contact us and ask to speak with a Business Office Associate for the requirements needed.
What is a bank draft?A bank draft is a type of check where payment is guaranteed to be available by the issuing bank. It must be deposited and cannot be cashed. Before attempting to draw on the bank draft, consider contacting your bank for information on their hold policy.
Do you only rent Toyota vehicles?Yes. We only rent the latest model Toyota cars, trucks, vans, SUV's, and hybrids.
Do you work with insurance companies?Yes. Vancouver Toyota Rent a Car works with insurance companies, as well as, body shops and repair centers. We also offer direct billing services to insurance companies when they are paying for your rental.
Can I tow using my Toyota truck rental?Yes. Free towing capabilities are available on all truck rentals at Vancouver Toyota Rent a Car. Call 360.253.0688 today to see about renting a truck with a tow package or visit Vancouver Toyota Rent a Car. Our Tundra's will tow up to 9600 lbs and our Tacoma's will tow up to 6500 lbs.
How old do you have to be to rent from Vancouver Toyota Rent a Car?You must be 21 years of age to rent from Vancouver Toyota Rent a Car. Drivers under the age of 25 are subject to an Under Age Driver Fee.
What is your smoking policy?All Toyota rental cars are non-smoking vehicles.
Can I drive out of state?Yes, you can drive your Vancouver Toyota Rent a Car in the 3 west coast states.
Does Vancouver Toyota Rent a Car offer one way rentals?No, right now Toyota rent a cars must be rented and returned in Vancouver.
Do you offer rentals for the disabled?Yes, Toyota rent a car does have a select few vehicles that are specially equipped for the disabled.
Can I rent a car using a prepaid debit card?All reservations and rental contracts must be opened using a credit card or debit card affiliated with a reputable bank. Prepaid debit cards can ONLY be used as payment at the close of the rental and return of the vehicle.
Do you charge additional driver fees for a spouse?No, warranted that the driver and the spouse are covered under the same insurance policy.
Does my credit card car rental coverage fully cover my rental car?It depends, often times it is a secondary coverage. Check with your credit card company beforehand to ensure clarity.
Do you bill all warranty companies?Toyota Rent a Car will bill and invoice all warranty companies.
What happens if I discover damage on the rental vehicle that wasn't noted before I left the lot?Immediately call the branch you rented from, and if possible return vehicle for an immediate re-inspection.
Do I have to purchase coverage for the rental?No, you may use your own insurance, however it is highly recommended to purchase coverage to avoid unnecessary claims.
Are you nationwide?No, Vancouver Toyota Rent a Car is a Vancouver based company with affiliates in other markets.
Can I purchase gas from Vancouver Toyota Rent a Car?Yes, we do offer pre-paid and refueling service options.
Why does the rental rate always change?Rates are managed based on availability, time of year and demand.
Do you charge for additional drivers?Yes there is a small fee for additional drivers on the contract in most cases. Certain restrictions apply. There are no fees for a spouse covered under the same insurance policy as the driver on the contract.
What happens if I lock the keys in the car?Toyota Rent a Car offers a 24 hour/7 day a week complimentary roadside assistance. Please contact your Toyota Rent a Car associate for details.
Do you have a lost and found?If you discover you lost an item in the vehicle, please contact the branch where the rental was returned. They will do their best to locate the lost item.
Why are multiple warranty periods listed?Depending on what is being repaired, the length of a factory warranty varies. Often a comprehensive "bumper-to-bumper" warranty covers everything outside of schedule maintenance. This is generally the shortest warranty period. A usually longer power-train warranty covers engine and transmission defects. Anti-corrosion protection often lasts even longer. Finally, some manufacturers offer roadside assistance for a limited time.
Are used vehicles still covered under factory warranty?Warranties are often transferable, meaning that a vehicle inside its mileage and duration caps will maintain its factory warranty.
How does one maintain the warranty?By performing required service at the proper intervals and responding if something clearly goes wrong. Your owner's manual explicitly lists service intervals, although cars are often equipped with "check engine" dashboard lights that signal needed maintenance.
What is the driver's job?You just need to take the vehicle in for service when the time arrives. Factory-authorized technicians must perform service and any other outside maintenance can potentially void a warranty.
Will a warranty pay for all expenses?Many warranties cover the parts and labor costs involved in fixing unexpected repairs but place the burden of expected maintenance on the customer. Certain repairs may be covered by some manufacturers and not by others.
What is Vancouver Toyota Rent a Car?Vancouver Toyota Rent a Car is a vehicle rental system available only through Vancouver Toyota. Vancouver Toyota Rent a Car was designed to offer quality, temporary transportation for our customers. Whether you need a service rental or an insurance replacement vehicle, Vancouver Toyota rent a Car has you covered. Retail rentals are also available for extended test-drives or special travel plans.
Why should I choose Vancouver Toyota Rent a Car instead of another rental company?Unlike other rental companies, Vancouver Toyota Rent a Car is Toyota dealer based. This means that not only do you have an opportunity to rent the latest model Toyota, but you get the quality customer service of a conveniently-located Toyota dealer.
Are Vancouver Toyota Rent a Car rates competitive with other rental agencies?Yes. Vancouver Toyota Rent a Car is committed to satisfying current and prospective Toyota owners. We are able to provide very competitive rates since the vehicle and the facility are part of the Vancouver Toyota dealership. Check with Vancouver Toyota Rent a Car for exact rates. | Can I rent a vehicle at one location and return it to another location? At this time, the vehicle must be returned to the Vancouver Toyota Rent a Car dealership where it was rented. Check with Vancouver Toyota Rent a Car dealer about off-site pickup services.
Can I buy the vehicle I am renting?Absolutely. Vancouver Toyota Rent a Car vehicles are available to purchase after their short four-month in-service period. Please check with us for all the details.
Can I take the vehicle I rented into Mexico or Canada?Vancouver Toyota Rent a Car vehicles are allowed in the continental United States, Alaska and Canada. Toyota Rent a Car vehicles are not covered in Mexico.
Are there age restrictions on the person renting the Toyota?Yes. You must be at least 21 years of age to rent a Toyota vehicle. Check with individual dealers for exact age requirements.
Are there any other restrictions?You need a valid driver's license and a major credit card in your own name to rent a vehicle from Vancouver Toyota Rent a Car program. Proof of full coverage insurance may be required at the time of rental.
Notes about licenses: A valid license from the Renter's state of residence or country of origin is required (i.e., must not be expired, must not have any restrictions). An International Driving Permit or license is acceptable but is not required. A military license is acceptable as long as it is accompanied by the Renter's state of residence license, as well as proof that the Renter is on active duty.
What brands of tires does Vancouver Toyota carry?We carry most major brands of tires, including Michelin, Goodyear, BFGoodrich, Yokohama, Dunlop, Bridgestone, Uniroyal, and Toyo. We intentionally do not carry poor quality, no-name brands that some tire stores use as price leaders.
Why don't you carry some of the less expensive brands I see advertised at other tire stores?Experience has shown that some of these tires are inferior in ride quality, performance, and longevity. Ultimately, consumers who purchase these tires are disappointed.
Does Vancouver Toyota offer the same rebates from tire manufacturers that I see advertised on TV?Yes, in fact, Vancouver Toyota promotes these rebate offers when they are available. Many of these rebates and special offers will be found on signage in our waiting areas and on our "Specials" pages on our website.
What is a road hazard? Does it cost extra for a road hazard warranty?Road hazard simply means you ran over something in the road and damaged the tire. If it is repairable we will repair it for you, free of charge, for the life of the tire. Most of our tires come with a two year road hazard warranty at no additional cost, where we will replace your tire if it should be damaged beyond repair. Many tire shops require the purchase of a road hazard warranty for an additional cost. Many tire dealers quote a lower price on the tire itself but add $12 - $35 per tire for a road hazard warranty. The warranty covers the tire 100% for the first year and 50% for the second year.
Is there a charge for installing my new tires?Yes, the charge for mounting and balancing is $20.00 per tire. Beware of some competitors who claim that mounting is free, only to charge $15 or more to balance your tires. We balance every tire we mount, it is included with mounting.
How do I find out if you have the correct tires for my vehicle in stock, and get a price quote?Call us at 360.253.0222, or email firstname.lastname@example.org. One of our representatives can match the perfect tire for your specific vehicle and offer you several options at different price points.
What if you don't have the tire in stock, can you get it for me?As part of the national Toyota tire program, Vancouver Toyota can usually get you the tire you need or want within 24 hours. If we don't have it in stock, we'll get it for you.
Is it easy to see if my tire pressure is low?
Tire pressure is very difficult to judge by sight alone. Tires can be under-inflated 50% before it's noticeable to the eye. This is why it's so important to check your tire pressure monthly with an accurate tire gauge.